Refund policy
30-day returns
We want you to be happy with every order. If something isn't right, you can return it within 30 days of delivery.
What can be returned
- Items that are unworn, unused and in their original packaging.
- Defective, damaged or wrong items: report them within 30 days of delivery with a photo and we will replace or refund them, including shipping.
What can't be returned
- Custom and private-label orders (your logo, branded packaging or special assortments), unless they arrive defective.
- Items marked final sale.
- Items that have been worn, altered or damaged after delivery.
How to start a return
- Email support@linkandstack.com or WhatsApp +1 (412) 679-0395 with your order number and the items you want to return.
- We'll reply with a return authorization and the return address. Returns sent without an authorization can't be accepted.
- Pack the items in their original packaging and ship them back with tracking.
Unless the item is defective or we sent the wrong item, return shipping is paid by the buyer. Original shipping charges are not refunded.
Refunds
Once your return arrives and is inspected, we'll email you. Approved refunds go back to your original payment method within 5–10 business days; your bank may take a little longer to post it.
Exchanges
The fastest way to get a different style or size is to return the item and place a new order. Wrong ring size? Message us first and we'll help.
Dropship orders
For orders we shipped to your customers, you handle the return with your customer, and the same 30-day terms apply between you and us. Contact us with the order number and we'll arrange the return or replacement.
Questions
Talk to a real person anytime: support@linkandstack.com · WhatsApp +1 (412) 679-0395.